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  9:59    20.3.2016

Некачественный товар: "Осторожно, это магазин из черных списков!" (1545)

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Интернет-споры решайте в интернете

В этом году заработала также новая общеевропейская структура: платформа для решения споров с интернет-покупками. Адрес - https://webgate.ec.europa.eu/odr/main/?event=main.home.show. (Сейчас имеется возможность пользоваться платформой на 23 языках, включая латышский). Правда, тут есть одно существенное ограничение: для того, чтобы пожаловаться, потребитель и продавец должны быть из ЕС.

Здесь подать жалобу очень легко - достаточно буквально 3 шагов. С помощью онлайн-формы нужно сообщить контакты продавца, оставить свои контакты и рассказать о сути жалобы. Продавца или поставщика услуг нужно выбрать из списка. Если его там нет, ужно добавить коммерсанта в список.

Сейчас к платформе присоединилось 17 стран, споры готовы разрешать 117 структур. Само рассмотрение споров длится не более 90 дней.

Латвийский ЦЗПП намеревается обязать интернет-торговцев указывать возможность решить споры с помощью такой альтернативы в договоре или на домашней страницы. Кроме того, торговцы должны будут сделать ссылку на новую платформу у себя на сайте.

Таким образом, как ожидается, споры будут решаться быстрее и эффективнее, а клиенты будут более защищены.

Что важно знать: на претензию по закону отведено 2 года

— Когда человек покупает товар и он оказывается с дефектом, у потребителя по закону (о защите прав потребителей) есть право в течение 2 лет предъявить претензию на несоответствие товара условиям договора, — говорит представитель Центра Илзе Жунде. — Это право у вас есть, даже если продавец вам о нем не сообщает. Согласно закону, в течение первых шести месяцев покупатель может просить либо обменять товар, либо отремонтировать его, либо снизить цену, либо вернуть всю сумму за покупку. Если прошло более шести месяцев, но не истекли 2 года, у покупателя есть право просить обменять товар на равноценный, либо отремонтировать свой.

То есть даже если в случае покупки, скажем, обуви, продавец вам говорит, что у этого товара "срок гарантии один месяц", это ничего не значит. Все равно вы имеете право предъявить претензии в течение 2 лет. Просто нужно сохранить чек.

Николай Кудрявцев, "Вести сегодня"

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